Returns

Made-to-order changes how returns work, so here's the honest short version. The long version is in our Refund Policy.

What is your return policy?

Your piece is printed for you and only you, so there's no shelf to put it back on. So we can't take returns for a change of heart, or for a size, color, or product picked by mistake at checkout. What we do cover: anything that shows up damaged, defective, or simply not what you ordered. Email us a photo within 7 days of delivery and we'll replace it or refund you, at no cost to you.

What if my scrubs don't fit?

Scrub sizing doesn't behave like tee sizing. A medium in one isn't a medium in the other. The size chart is on every product page, and it's worth the thirty seconds before you order, because a size chosen incorrectly at checkout isn't returnable. Stuck between two sizes? Email us first and we'll tell you which one to take.

Are personalized items returnable?

No. Anything with a name, unit, or credentials on it is Final Sale unless it arrives damaged, defective, or incorrect. We print character-for-character what you type, so give your spelling one last look before you hit order.

Do you offer exchanges?

We don't run exchanges. If your item qualifies (damaged, defective, or wrong), you choose: a replacement or your money back. Details in the Refund Policy.

How long until I see my refund?

We process approved refunds within 5–7 business days back to the card or account you paid with. After that it's on your bank, which usually needs another 3–5 business days to actually show it.

More questions? Head back to the FAQ hub.