Refund policy
Refund Policy – NurseDailyLife
At NurseDailyLife, every product is made to order specifically for you. Because each item is produced after your purchase, we can't accept returns or refunds in every situation. Please read this policy before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective or misprinted
- Different from what you ordered
Contact us at cs@nursedailylife.com within 7 days of delivery and include:
- Your order number
- Clear photos showing the issue
After reviewing your request we'll provide one of the following at no additional cost:
- A replacement item
- A full refund
- A partial refund (when appropriate)
Lost Packages
If your package hasn't arrived within the estimated delivery window, contact us. We'll open an investigation with the carrier. If the package is confirmed lost, we will either:
- Send a replacement
- Issue a full refund
Items Not Eligible for Refund or Return
Since every order is produced specifically for you, we can't accept returns or refunds for:
- Incorrect size, color, or product selected by the customer, including scrub sizes chosen without checking the size chart
- Change of mind after placing an order
- Orders with incorrect shipping information provided by the customer
- Personalized products with customer-provided spelling or customization errors
- Requests submitted more than 7 days after delivery
Please double-check your order before completing checkout.
Personalized Products
Products customized with names, credentials, units, dates, photos or other personalized information are considered Final Sale.
- Personalized products can't be returned or exchanged unless they arrive damaged, defective, or incorrect.
- Please review all customization details carefully before submitting your order.
- We're not responsible for customer-entered spelling or personalization mistakes.
Order Changes & Cancellations
Orders may be cancelled or modified within 2 hours after purchase.
After this period production begins immediately and orders can no longer be changed or cancelled.
If you need help, contact cs@nursedailylife.com as soon as possible.
Return Shipping
If the error is ours
- We cover all return shipping costs.
- If a return is required, we'll provide a prepaid return shipping label.
- You'll receive either a replacement or a full refund.
If the error is not ours
- Made-to-order products can't be returned due to customer ordering mistakes.
- Personalized items aren't eligible for return or exchange.
- If a package is returned to us as undeliverable due to an incorrect address or refused delivery, reshipping costs are the customer's responsibility.
How to Request a Refund
- Email cs@nursedailylife.com within 7 days after delivery.
- Include your order number.
- Attach clear photos showing the issue.
- Our support team will review your request within 24–48 business hours.
- If approved, we'll provide further instructions or arrange your replacement or refund.
Refund Processing
Once your refund has been approved:
- Refunds are processed within 5–7 business days.
- Refunds are issued to your original payment method.
- Your bank or card provider may need an additional 3–5 business days before the refund appears in your account.
Exchanges
We don't offer direct exchanges. If your item qualifies because it arrived damaged, defective, or incorrect, we'll replace it or issue a refund.
Need Help?
If you have any questions about your order, contact our customer support team.
Email: cs@nursedailylife.com
Support hours: Monday – Friday, 8:00 AM – 6:00 PM (MST)
Thank you for shopping with NurseDailyLife. We appreciate your trust, and we're committed to making things right whenever something doesn't go as expected. 💙